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Bluewater concierge service

Bluewater Concierge

Our Concierge Desks are on hand to greet you with a warm welcome and help you get the most from your visit. No question is too trivial and what our specially trained hosts don’t know about Bluewater is simply not worth knowing. Whether you need the latest Cinema listings or advice on where to eat, our hosts will be able to help. As well as offering a wide range of services, our team will endeavour to ensure that your Bluewater experience is fun, memorable and exciting.

Concierge desks are located on the lower level outside Marks & Spencer and at the Transit Centre.

The Bluewater Management Suite is located on the upper Rose Gallery, near HMV and Castle Galleries. The Management Suite is the administrative centre of Bluewater, hosting the operations, guest services and property management teams as well as marketing, finance and other support functions collectively responsible for providing the world class retail amenities that Bluewater is revered for as well as ensuring a clean, welcoming, friendly environment for all its visitors.

The Management Suite is open Monday- Saturday 8am-7pm, Sunday 11am-5pm.

Gift Card

Bluewater Gift Card

Treat a friend or family member to something you know they will love with a Bluewater Gift Card! From £20 to £500 and redeemable at over 300 stores and restaurants the Bluewater Gift Card is the ultimate gift.

You can purchase up to five Bluewater Gift Cards to a total value of £500 (excluding postage & packaging). Postage & packaging charges apply and express delivery is also available. 

Credit/debit card payments only. All deliveries will require a collection signature from the Royal Mail. No orders will be processed at weekends or Bank Holidays.

Bluewater Gift List

Bluewater Gift List

You can now set up a Bluewater Wedding List enabling your wedding guests to contribute anything from £5 to your own wedding gift card. You can then choose your gifts after the wedding from Bluewater stores or even use it to fund your dream honeymoon.

Boots Health Services

Boots offers a range of health services including late night pharmacy, opticians and David Omerod hearing centre.
Pharmacy opening hours: Monday to Saturday 9am-Midnight, Sunday 11am-5pm.

Boots Opticians opening hours: Monday to Saturday 9am-9pm, Sunday 11am-5pm.

David Ormerod Hearing Centre opening hours: Monday to Saturday - 9am-5:30pm. To find out more about the services offered by the Hearing Centre please call 01322 389547.

Click & Collect

Shopping online? Many of our stores now offer Click and Collect which means you can purchase your items online and pick them up from the store at a time that is convenient for you. Collecting your items from the Bluewater store means you don’t have to wait in for a delivery and if you’re not happy with the item or want to try a different size or style you can return it immediately.

For more information about Click and Collect services for a particular brand please contact the store directly.

Jobs fair, Bluewater, Kent

Jobs & Recruitment Services

The Learning Shop is your one-stop destination for all recruitment and training services. They broker over 3,000 vacancies a year and the service is currently used by 93% of Bluewater employers. 

Lost Property

Lost Property

Please contact the Guest Experience Team on 01322 475475. We will be able to search our lost property systems and advise. A lost and found service is also available at our Concierge desks. House of Fraser, Marks & Spencer, John Lewis and Showcase Cinema all have their own independent lost property departments.

Alternatively, please complete the below form for any lost property enquries. 

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The Carwash company

The Carwash Company are market leaders in hand car washing and valeting.

Their smart, eco-friendly car cleaning technology uses a specially developed solution that emulsifies and softens the dirt and encircles it with a protective shield, lifting dirt and grit away from the bodywork of your car. The dirt can then be smoothly wiped away resulting in a deep, resilient and brilliant shine with a long-lasting protective sparkling finish. 

You can find The Carwash Company in the lower Guildhall Car Park (Red), lower Rose Gallery Car Park (Green) and lower Thames Walk Car Park (Blue). Prices start at £9.95. 

Bank Holiday Opening Hours: 10:00 - 17:00.

Place of quiet, Bluewater, Kent

Bluewater Chaplaincy

Bluewater Chaplaincy provides confidential care for the wellbeing of all staff and guests.

We are based in ‘The Place of Quiet’, located on the ground floor in the Lower Rose Gallery Welcome Hall. Easily accessed using the entrance buzzer, the space includes a large circular room and a small lounge, as well as the chaplaincy office. In addition, there are two washrooms and a selection of religious texts and prayer resources and there are books and toys in the lounge. The shared spaces are available for personal prayer, reading, or just resting a while from the hustle and bustle. The lounge space can be booked for quiet, small group meetings.

The Lead Chaplain works with a team of volunteers and an associate Imam and is usually out and about in the mall and always happy to arrange to meet with you in person.

The chaplaincy offers the following regular sessions:

Tuesdays 4.00pm-6.00pm: Lounge set aside for families with children with autism

Wednesdays 9.30am-9.50am: Christian Prayer

Thursdays 9.30am-9.50am: Mindfulness Meditation

Friday 1.30pm-2.00pm: Muslim Juma Friday Prayer


To contact Bluewater Chaplaincy please use the buttons below.

Contact the Bluewater Chaplaincy Call Email
Mobile phone charging

Mobile Phone Charging

Bluewater has three ChargeBox® phone charging stations in the mall, ideal for when your battery goes flat at the most inconvenient times. The ChargeBox® stations are located on the lower Guildhall (next to The entrance to The Village), Plaza (next to ASK Italian), Winter Garden (opposite Tortilla).

To use a ChargeBox® simply connect your phone, lock the compartment, take your key and relax.

ChargeBox® supports most smartphones currently on the market e.g. iPhone, Blackberry and Samsung, as well as many other brands that charge using the Apple USB and microUSB connectors. 

ChargeBox® allows each user a 30 minute charging session, supplying approximately 30-40% charging to most device batteries. 

Family Rooms

Parent & Family Services

Our main dedicated family room is situated by the Winter Garden and all our family friendly facilities include:

  • Baby changing rooms
  • Bottle warming
  • Mothers’ feeding areas
  • Dining areas with high chairs and space for pushchairs

John Lewis and House of Fraser also provide baby feeding and changing rooms.


Child Safe Zones, Wristbands and Helpline Window Stickers

Bluewater is family friendly and a safe place to shop. However, we know that losing a child, even for a few moments is distressing and our Child Safe Zones Shopping Scheme can get help immediately. All you have to do is pick up a wristband from one of the Concierge desks, write your child’s details and a mobile number and place the band on the wrist. If you do get separated from your child, they can go into any retailer displaying a child safe zone poster in the window or a Bluewater host who will take your child to the nearest Concierge desk where we contact the parent/guardian with the details on the wristband. The wristbands are bright, waterproof and tough so as well as shopping at Bluewater, they are ideal to use on other days out.

Look out for the bright orange balloon window stickers – these carry our helpline number: 08700 621911. If you lose a child or need to report an incident look for the nearest sticker and call this number to talk directly to our security and customer services team.

Taxis & The Transit Centre

If you need any help or advice on travel arrangements to and from Bluewater, visit the Transit Centre or call 01322 623494. The Transit Centre is located outside Marks & Spencer and one of our Guest Experience Advisors will be able to help.

The taxi rank is located outside Marks & Spencer. You can also ask at one of the Concierge desks and we will contact a local taxi office and advise where you would like to be picked up.

Transit Centre opening hours:

  • Mon - Fri 9am - 10pm
  • Sat - 8am - 10pm
  • Sundays - 10am - 6pm


Offering a wide range of services including key cutting, shoe repairs, mobile and tablet screen repairs, photo ID and passport photos as well as engraving and watch repairs.



Surf and shop at Bluewater with fast and free Wifi.  Simply ensure your wireless device is switched on and enabled and then view available wireless networks. Select ’Bluewater Guest’ and login for access. It’s that easy.