Our Concierge Desks are on hand to greet you with a warm welcome and help you get the most from your visit. No question is too trivial and what our specially trained hosts don’t know about Bluewater is simply not worth knowing. Whether you need the latest Cinema listings or advice on where to eat, our hosts will be able to help. As well as offering a wide range of services, our team will endeavour to ensure that your Bluewater experience is fun, memorable and exciting.
Concierge desks are located on the lower level outside Marks & Spencer and at the Transit Centre.
The Bluewater Management Suite is located on the upper Rose Gallery, tucked between Ponti's and HMV. The Management Suite is the administrative centre of Bluewater, hosting the operations, guest services and property management teams as well as marketing, finance and other support functions collectively responsible for providing the world class retail amenities that Bluewater is revered for as well as ensuring a clean, welcoming, friendly environment for all its visitors.
The Management Suite is open 08:30am - 6pm Monday - Friday, 9am - 6pm Saturday and 11am - 5pm on Sunday.
Bluewater Gift Card
Treat a friend or family member to something you know they will love with a Bluewater Gift Card! From £20 to £500 and redeemable at over 300 stores and restaurants the Bluewater Gift Card is the ultimate gift.
You can purchase up to five Bluewater Gift Cards to a total value of £500 (excluding postage & packaging). Postage & packaging charges apply and express delivery is also available. All deliveries will require a collection signature from the Royal Mail. No orders will be processed at weekends or Bank Holidays.
Bluewater Gift List
You can now set up a Bluewater Wedding List enabling your wedding guests to contribute anything from £5 to your own wedding gift card. You can then choose your gifts after the wedding from Bluewater stores or even use it to fund your dream honeymoon.
Boots Health Services
Boots offers a range of health services including late night pharmacy, opticians and David Omerod hearing centre.
Pharmacy opening hours: Monday to Saturday 9am-Midnight, Sunday 11am-5pm.
Boots Opticians opening hours: Monday to Saturday 9am-9pm, Sunday 11am-5pm.
David Ormerod Hearing Centre opening hours: Monday to Saturday - 9am-5:30pm. To find out more about the services offered by the Hearing Centre please call 01322 389547.
Click & Collect
Shopping online? Many of our stores now offer Click and Collect which means you can purchase your items online and pick them up from the store at a time that is convenient for you. Collecting your items from the Bluewater store means you don’t have to wait in for a delivery and if you’re not happy with the item or want to try a different size or style you can return it immediately.
For more information about Click and Collect services for a particular brand please contact the store directly.
Jobs & Recruitment Services
The Learning Shop is your one-stop destination for all recruitment and training services. They broker over 3,000 vacancies a year and the service is currently used by 93% of Bluewater employers.
Please contact the Guest Experience Team on 01322 475475. We will be able to search our lost property systems and advise. A lost and found service is also available at our Concierge desks. House of Fraser, Marks & Spencer, John Lewis and Showcase Cinema all have their own independent lost property departments.
MOT & Car Services
Rockar are authorised by Hyundai to repair your car, their technicians specialise in Hyundai models but can also service and repair other car models. They don’t just service vehicles, they can also MOT them and if there is a problem their technicians to help get your back on the road – safe and sound.
Rockar will carry out a health check on every car – this is all about ensuring your car is operating legally and safely. Their team will provide you with the results and advise you of any work that needs doing, but don’t worry they will also advise you when it needs to be done and not pressure you into having it fixed there and then.
In the very unlikely circumstances that Rockar need to keep your car for longer and you need to get home – don’t worry, they will provide you with a courtesy car. Once they have fixed your car they will drive it to you and swap it back for the courtesy car.
Service Centre number - 0330 200 0797
Mobile Phone Charging
Bluewater has three ChargeBox® phone charging stations in the mall, ideal for when your battery goes flat at the most inconvenient times. The ChargeBox® stations are located on the lower Guildhall (next to The East India Company), Plaza (next to ASK Italian), Winter Garden (opposite Tortilla).
To use a ChargeBox® simply connect your phone, lock the compartment, take your key and relax.
ChargeBox® supports most smartphones currently on the market e.g. iPhone, Blackberry and Samsung, as well as many other brands that charge using the Apple USB and microUSB connectors.
ChargeBox® allows each user a 30 minute charging session, supplying approximately 30-40% charging to most device batteries.
The Place of Quiet
Sometimes we all need a little space away from the hustle and bustle and Bluewater provides a Place of Quiet situated in the Lower Rose Gallery Welcome Hall. The facility is available for staff, hosts and guests to use and is easily accessed using the buzzer on the door.
The Space for Reflection is useful for people who wish to pray or simply to sit, read and reflect. There is also The Listening Space which offers a suitable area for one-to-one conversations or small groups in quiet discussion.
For more information regarding the Place of Quiet, please contact Bluewater Management on 01322 475475 or contact the Bluewater Chaplain directly.
Parent & Family Services
Our main dedicated family room is situated by the Winter Garden and all our family friendly facilities include:
- Baby changing rooms
- Bottle warming
- Mothers’ feeding areas
- Dining areas with high chairs and space for pushchairs
John Lewis, Mothercare and House of Fraser also provide baby feeding and changing rooms.
Child Safe Zones, Wristbands and Helpline Window Stickers
Bluewater is family friendly and a safe place to shop. However, we know that losing a child, even for a few moments is distressing and our Child Safe Zones Shopping Scheme can get help immediately. All you have to do is pick up a wristband from one of the Concierge desks, write your child’s details and a mobile number and place the band on the wrist. If you do get separated from your child, they can go into any retailer displaying a child safe zone poster in the window or a Bluewater host who will take your child to the nearest Concierge desk where we contact the parent/guardian with the details on the wristband. The wristbands are bright, waterproof and tough so as well as shopping at Bluewater, they are ideal to use on other days out.
Look out for the bright orange balloon window stickers – these carry our helpline number: 08700 621911. If you lose a child or need to report an incident look for the nearest sticker and call this number to talk directly to our security and customer services team.
Taxis & The Transit Centre
If you need any help or advice on travel arrangements to and from Bluewater, visit the Transit Centre outside Marks & Spencer and one of our Guest Experience Advisors will be able to help.
The taxi rank is located outside Marks & Spencer. You can also ask at one of the Concierge desks and we will contact a local taxi office and advise where you would like to be picked up.
Offering a wide range of services including key cutting, shoe repairs, mobile and tablet screen repairs, photo ID and passport photos as well as engraving and watch repairs.
Surf and shop at Bluewater with fast and free 02 Wifi. Whatever your device, you don’t have to be with 02 to connect - everyone’s welcome. Simply ensure your wireless device is switched on and enabled. View available wireless networks. Select ’02 Wifi’ and login and register to get your own individual password.