Guest Services

What are you looking for?

Find more information about all our guest services below. If there’s anything you can’t find, just drop us a line.

Find out more about the services we offer to help make your visit to Bluewater a relaxing experience.

Find out more about our access and mobility services, designed so all our guests can enjoy a great day out.

You’ll find a range of facilities at Bluewater to make your visit more enjoyable. If you need anything else, our Guest Services team can help.

At Bluewater we take your safety and security very seriously. All our staff are trained to ensure you have a safe, secure and enjoyable experience.

Lost or found an item at Bluewater? Choose from the options to get reunited.

Treat a friend or family member to something you know they’ll love with a Bluewater Gift Card.

If you’re looking for an extra special day out, why not treat yourself to the ultimate VIP experience?

Whether you have a question or suggestion, we'd love to hear from you.

Tell us more about your experience at Bluewater and get the chance to win extra spending money.