Throughout Bluewater you will find a range of services and facilities to make your visit more comfortable and enjoyable. If there's anything else you need please ask a member of our concierge who will do their best to assist you.
Baby & Children Facilities
Working a shopping trip around the needs of your little ones can be tricky but our easily accessible family rooms are designed to make these practicalities a little easier.
Parent and child rooms are located on the upper level of the Welcome Halls and in the West Village toilet area (lower level). If you have a pram there are lifts located nearby in each of the Welcome Halls for easy access.
The Parent Room in The Winter Garden has additional facilities in its feeding room, with bottle warming facilities including a microwave. There is also a separate room for changing in this area.
John Lewis and House of Fraser also provide baby feeding and changing rooms within their stores.
Child Safe Zones and Wristbands
Bluewater is a family friendly and safe place to visit, shop and have fun. However, losing a child, even for a few moments can be very distressing and our Child Safe Zones Shopping scheme can help reassure and get help fast.
Pick up a wristband from one of the Concierge desks on arrival, write your child’s details and a mobile number and place the band on the wrist. If they do get separated, they can go into any retailer displaying a Child Safe Zone poster in the window or find a Bluewater host who will take your child to the nearest Concierge desk where we contact the parent/guardian with the details on the wristband. The wristbands are bright, waterproof and tough so as well as shopping at Bluewater, they are ideal to use on other days out.
As you walk around the mall you will notice that some of our stores have a bright orange balloon sticker in their windows - these carry our helpline number: 08700 62 19 11. If you lose a child or need to report an incident look for the nearest sticker and ring this number to talk directly to our security and customer services team.
Bluewater was built to exacting standards to meet the needs of guests with disabilities, and the services that we provide on a day-to-day basis aim to ensure that all our visitors are able to enjoy a great day out with us.
We have over 300 reserved parking spaces for guests with disabilities, these are all located close to the entrances in each of the car parks. Please remember to display your blue badge when making use of these spaces.
There are many lifts throughout Bluewater for access to the upper and lower levels. Bluewater has a number of toilets for those with disabilities throughout the centre including a high dependency unit located in the Village (access to this is provided by contacting the Concierge team for an access fob).
Our Concierge team are always happy to help make your stay at Bluewater as enjoyable as possible. Please contact them if you need any additional help.
Ability Plus runs the Shop Mobility for Bluewater from within the yellow welcome hall accessible by the Lower Plaza Car park and situated at the end of the walkway of Burger king, which is located between Marks and Spencer and House of Fraser on the lower mall.
Ability Plus provides the hire of mobility scooters, powerchairs and manual wheelchairs for guests with disabilities and long-term health conditions from their hire fleet. The store also has for sale scooters, wheelchairs, power chairs, stairlifts and an extensive number of daily living aids to assist around the home.
Booking is essential, it is recommended to book at least 48 hours in advance in order to ensure availability. Scooters are available to hire from 10am and all hires due back to the store by 8pm.
Hires are organised by 4 hourly slots, from the time of booking until 4 hours later, exempting the Christmas period which is organised into slots from 10am until 2pm, 2pm until 6pm and 4am until 8pm.
Customers are able to book multiple sessions during the day if needed.
Hire costs for 4 hours:
Vat Exc. Vat Inc.
Scooter £7.50 £9.00
Powerchair £7.50 £9.00
Wheelchair £3.50 £4.20
Out of Centre hire is available and can be discussed in store.
You are not required to bring formal identification unless booking an out of centre hire, which would be a driving licence. Please Ring 01322 476 550 to make a booking.
Banks & Cash Machines
There are ATMs at our four banks:
- Barclays (Upper Thames Walk) - 01322 485700
- Halifax (Lower Thames Walk) - 01322 480400
- TSB (Upper Guildhall) - 0845 4256328
- Santander (Upper Thames Walk) - 0845 7654321
ATMs can also be found at the following:
- Green Welcome Hall (Upper) - 3 machines
- Blue Welcome Hall (Upper) – 2 machines
- Yellow Welcome Hall (Upper) – 3 machines
- Red Welcome Hall (Upper) – 3 machines
- Red Welcome Hall (Lower) – 2 machines
- Winter Garden – 2 machines
Electric Car Charging
There are a total of eight 7kW POD Point T7-S charging bays, located in the middle level, at the front, of the Guildhall car park (to the left of the Red Welcome Hall entrance).
Please note that in order to use Bluewater’s charging points it is necessary for drivers to have with them their own charging lead. Please be aware access to this car park is closed from 11pm.
The Bluewater charging station contains 11 Superchargers to help you get back on the road quickly. Tesla Superchargers are free connectors that charge the Tesla Model S in minutes instead of hours. Using a Supercharger is as easy as using a Wall Connector. You simply plug in, walk away and in approximately 30 minutes you have enough range in your Model S to get to your destination or the next station.
Tesla Superchargers are located in the lower yellow car park. Please be aware access to this car park is closed from 11pm.
Bluewater has three ChargeBox® phone charging stations in the mall, ideal for when your battery goes flat at the most inconvenient times. The ChargeBox® stations are located on the lower Guildhall (next to The East India Company), Plaza (next to ASK Italian), Winter Garden (opposite Tortilla).
To use a ChargeBox® simply connect your phone, lock the compartment, take your key and relax.
ChargeBox® supports most smartphones currently on the market e.g. iPhone, Blackberry and Samsung, as well as many other brands that charge using the Apple USB and microUSB connectors.
ChargeBox® allows each user a 30 minute charging session, supplying approximately 30-40% charging to most device batteries.
Here at Bluewater we take your safety and security very seriously. There is a police station on-site and we work closely with Kent Police to ensure Bluewater remains a safe and relaxed environment for our guests and staff. We also have our own fully accredited security team who work alongside Kent Police and patrol the centre routinely.This unique partnership sees us supporting the local community by funding the police officers, who work closely with our security teams. They patrol internal and external areas regularly during operational hours and can apprehend and detain suspects in a custody suite at the onsite police station.
Our Police & security teams use several tactics to keep you safe and secure, including security operations, (both uniformed and plain clothed), ad-hoc vehicle checks, ANPR technology, security operations etc. Through our partnership we benefit from the additional support of the British Transport Police who patrol rail networks and nearby stations.
We have high definition CCTV that has been installed throughout the centre and our car parks. This is monitored 24/7 by our highly trained security staff and extensive lighting. The walkways across the centre have large open spaces and clear sight lines, even the trees and shrubs are routinely cut back to maintain visibility.
We ensure security is an integral part of our day to day activities. We ask you to help us by being vigilant for anything or anyone that looks suspicious or out of place. We are on call 24/7 so if you see something you can call us 101 in a non-emergency situation or 999 in an emergency.
Click here to view or download our guide to Safety at Bluewater.
If you require First Aid assistance, please ask a host in the mall or visit one of our concierge desks. Working in partnership with the South East Coast Ambulance Service, Bluewater has an ambulance base situated at the centre. This reduces the emergency response times to Kent Thameside and the service also benefits from the provision of mobile defibrillators on site.
The 24-hour ambulance base situated next to the police station at Bluewater is about 1km from Darent Valley Hospital. This in an important project for the whole community giving Bluewater much better access to paramedics.
Toilets are never more than 50 metres away and are located in each of our Welcome Halls on the upper level and on the lower level of the Village and Winter Garden.
There are post boxes in all of the lower welcome halls and WHSmith offer a parcel delivery service.
Photo-Me photobooths deliver identity photos that meet the International Civil Aviation Organisation standards (“ICAO”), and are therefore suitable for official documents including UK passport, driving licence and identity cards. The photobooth can also deliver ID photos suitable for visa applications. The Photo-Me photobooth can be found in the Winter Garden outside the family rooms.