your visit

Access & Mobility

Access & Mobility Facilities

Bluewater was designed and built to exacting standards to meet the needs of our guests with disabilities. The services we provide aim to ensure that all guests are able to enjoy a great day out without any difficulty.

We have over 300 reserved disabled parking spaces which are all located close to the entrances throughout the many car parking areas. There are many lifts throughout the centre for access to different levels. There are disabled toilets located in all of our toilet areas, these are in the upper Welcome Halls and the lower Winter Garden and lower Village. Our HDU (high dependency unit) is located in the lower Village. If you need access to this, please visit the Concierge desk on the upper mall between John Lewis and House of Fraser to obtain a key fob.


AbilityPlus operates this facility and provide a range of scooters and wheelchairs. This service is located within the yellow welcome hall situated at the end of the walkway of Burger King, which is located between Marks and Spencer and House of Fraser on the lower mall.

Prices (4 hour rates):

  • Wheelchairs £3.00
  • Scooters £6.50
  • Power chairs £8.00 

Booking is essential and AbilityPlus ask that at least 48 hours notice be given. Please contact AbilityPlus directly to make a booking.