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Access & Mobility

AbilityPlus

Ability Plus runs the Shop Mobility for Bluewater from within the yellow welcome hall accessible by the Lower Plaza Car park and situated at the end of the walkway of Burger king, which is located between Marks and Spencer and House of Fraser on the lower mall. 

Ability Plus provides the hire of mobility scooters, powerchairs and manual wheelchairs for guests with disabilities and long-term health conditions from their hire fleet. The store also has for sale scooters, wheelchairs, power chairs, stairlifts and an extensive number of daily living aids to assist around the home. 

Booking is essential, it is recommended to book at least 48 hours in advance in order to ensure availability. Scooters are available to hire from 10am and all hires due back to the store by 8pm. 

Hires are organised by 4 hourly slots, from the time of booking until 4 hours later, exempting the Christmas period which is organised into slots from 10am until 2pm, 2pm until 6pm and 4am until 8pm. 

Customers are able to book multiple sessions during the day if needed. 

Hire costs for 4 hours: 

Vat Exc. Vat Inc. 
Scooter - £7.50, £9.00 
Powerchair - £7.50, £9.00 
Wheelchair - £3.50, £4.20 

Out of Centre hire is available and can be discussed in store. 

You are not required to bring formal identification unless booking an out of centre hire, which would be a driving licence. Please ring 01322 476 550 to make a booking.
 

Access & Mobility Facilities

Bluewater was designed and built to exacting standards to meet the needs of our guests with disabilities. The services we provide aim to ensure that all guests are able to enjoy a great day out without any difficulty.

We have over 300 reserved disabled parking spaces which are all located close to the entrances throughout the many car parking areas. There are many lifts throughout the centre for access to different levels. There are disabled toilets located in all of our toilet areas, these are in the upper Welcome Halls and the lower Winter Garden and lower Village. Our HDU (high dependency unit) is located in the lower Village. If you need access to this, please call Bluewater Helpcentre on 01322 623 423 or speak to one of our hosts.

Bluewater works in partnership with AccessAble who provide essential, detailed information on accessibility that enables greater choice and independence for anyone with access requirements. The information provided is reviewed and updated annually. Click below for more information on the following areas: