Bluewater's disabled access doors are all operational in the centre. There is signage in place at the lifts to ensure disabled guests and children with young families are given priority access. Should you have any specific needs you may speak to a member of staff whether in centre, or when queueing to enter the centre. You may also call ahead of your visit to discuss any concerns or questions on 01322 475475.
Bluewater's car parks will continue to offer blue badge bays for guests on all levels of the car park. However, please note that upon reopening on 15/6/20, only the lower level car parks will be open. The bays are located close to the entrance points to the mall. You may call ahead of your visit to discuss any concerns or questions on 01322 475475.
Bluewater's disabled toilets have not required any alteration and are open as normal. There will be housekeepers on hand and our lifts will be manned by security should any further assistance be required.
Ability Plus runs the Shop Mobility for Bluewater from within the yellow welcome hall accessible by the Lower Plaza Car park and situated at the end of the walkway of Burger King, which is located between Marks and Spencer and House of Fraser on the lower mall.
Ability Plus provides the hire of mobility scooters, powerchairs and manual wheelchairs for guests with disabilities and long-term health conditions from their hire fleet. The store also has for sale scooters, wheelchairs, power chairs, stairlifts and an extensive number of daily living aids to assist around the home.
Booking is essential, it is recommended to book at least 48 hours in advance in order to ensure availability. Scooters are available to hire from 10am and all hires due back to the store by 8pm.
Hires are organised by 4 hourly slots, from the time of booking until 4 hours later, exempting the Christmas period which is organised into slots from 10am until 2pm, 2pm until 6pm and 4am until 8pm.
Customers are able to book multiple sessions during the day if needed.
Hire costs for 4 hours:
Vat Exc. Vat Inc.
Scooter - £7.50-£9.00
Powerchair - £7.50-£9.00
Wheelchair - £3.50-£4.20
Out of Centre hire is available and can be discussed in store.
You are not required to bring formal identification unless booking an out of centre hire, which would be a driving licence. Please ring 01322 476 550 to make a booking.
Bluewater was designed and built to exacting standards to meet the needs of our guests with disabilities. The services we provide aim to ensure that all guests are able to enjoy a great day out without any difficulty.
We have over 300 reserved disabled parking spaces which are all located close to the entrances throughout the many car parking areas. There are many lifts throughout the centre for access to different levels. There are disabled toilets located in all of our toilet areas, these are in the upper Welcome Halls and the lower Winter Garden and lower Village. Our HDU (high dependency unit) is located in the lower Village. If you need access to this, please call Bluewater Helpcentre on 01322 623 423 or speak to one of our hosts.
Bluewater works in partnership with AccessAble who provide essential, detailed information on accessibility that enables greater choice and independence for anyone with access requirements. The information provided is reviewed and updated annually. For more information click here.
The Government’s Disability Confident scheme is designed to help employers recruit and retain disabled people and people with health conditions for their skills and talent. Bluewater was named the first shopping centre in the UK to achieve Level 3: Disability Confident Leader status from the Department of Work and Pensions during November 2018, in recognition of its commitment to providing an environment that is inclusive and accessible for all staff.
Not all people with hidden disabilities require assistance. But if you do, wearing the Hidden Disabilities Sunflower Lanyard discreetly indicates that you need additional support or just a little more time.
Should you require a lanyard please visit the M&S Concierge desk.
The lanyard is currently FREE of charge and you may retain it for use either at repeat visits to Bluewater or for use at other venues that recognise the scheme, such as major UK airports, Sainsburys, railway stations and sports venues.