We want you to feel safe and enjoy your shopping experience at Bluewater. Want to know when is best to visit us? We recommend planning your visit around our quiet times, as shown above.
Your safety is our number one priority, so we have rolled out lots of new in-centre signage to help you keep a safe distance from others while shopping.
There's also a one-way system in place. Keep left and simply follow the arrows on the floor.
We have installed hand sanitiser stations, and our in-centre cleaning teams will be working harder than ever to help make Bluewater a safe place for everybody.
When we first reopen, we will be monitoring capacity and our stores will have limits on the number of people who can enter. This may result in the need to queue. A queuing system will be introduced for entry to the centre should capacity be reached.
You will need to pay by card for the Bluewater Gift Card. Some of our stores may also only be accepting card payments; please check with them directly.
We are asking people to follow government guidance in relation to wearing a face covering. The latest advice can be found here. This currently means guests must wear a face covering in shops, and in the indoor parts of the centre too. Please plan ahead and bring a suitable face covering with you.
It is mandatory to wear a face covering in shops and individual retailers will have their own policies on how to ensure compliance. In the mall areas, you are also required to wear a face covering and if you are not wearing one, you will be politely asked to do so – we do appreciate that there are reasons for exemption. Our staff in the mall areas will always continue to wear face coverings as we have done since 15th June.
You are not required to wear a face covering while eating in restaurants. However, please wear your face covering when you order food to take away. While you are eating, your face covering must not be placed on the dining table.