*Please note that these opening hours are subject to change, and are being updated as information becomes available.
|BRAND||OPENING HOURS AND DETAILS|
|Apple||Appointment Only. Monday to Saturday 10am to 6pm. Sunday 11am to 5pm.|
|Barclays||Open. Please check their website for hours.|
|Boots||Fully open. Monday to Saturday 9am to 6pm (9am - Midnight for Pharmacy). Sunday 11am to 5pm.|
|Castle Fine Art||Click & Collect* only.|
|Chisholm Hunter||Click & Collect* only.|
|David Clulow||Open. Please check their website for hours.|
|Ernest Jones||Click & Collect* only. 10am to 5pm.|
|Fraser Hart||Click & Collect* only 10am to 4pm.|
|Goldsmiths||Click & Collect* only. Monday to Saturday 10am to 5pm.|
|Holland & Barrett||Fully open. Monday to Thursday 10am to 6pm.Friday 10am to 4pm. Saturday 9am to 6pm. Sunday 11am to 5pm.|
|Hollister||Click & Collect* only.|
|Hugo Boss||Click and Collect* only. Tuesday to Saturday 9am to 6pm. To book a virtual appoitment please call 01322 624 349|
|iSmash||Click & Collect* only. Monday to Sunday 10.30am to 5.30pm.|
|Waitrose Click & Collect|
Click & Collect*. Monday to Saturday 10am to 6pm. Sunday 11am to 5pm.
|Waitrose Foodhall at John Lewis||Fully open. Monday to Saturday 10am to 6pm. Sunday *11am to 5pm. *10.30 - 11am browsing in the foodhall only.|
|Le Creuset||Call and Collect* only. 9am to 5pm. Please contact the store on 01322 381997.|
|Mappin & Webb||Click & Collect* only. Monday to Saturday 10am to 5pm.|
|Marks & Spencer||All of ground floor and Foodhall open, first floor closed. Monday to Friday 9am to 8pm. Saturday 8am to 8pm. Sunday 11am to 5pm.|
|Michael Kors||Click & Collect* only.|
|Next||Click & Collect* only. Tuesday to Sunday 11am to 5pm.|
|Office||Click & Collect* only. Monday to Friday 9am till 6pm.|
|Omega||Click & Collect* only.|
|Pirates Cove Adventure Golf||Open. April - Weekdays 11am to 7pm, Weekends 9am to 7pm, School Holidays 9am to 7pm. May/ June/ July - Weekdays 11am to 7pm, Weekends 11am to 7pm and Bank Holidays 9am to 7pm.|
|Peloton||Virtual appointments only. Information to follow.|
|Santander||Open. Please check their website for hours.|
|Sk:n Clinic||Wednesdays and Thursdays 10am - 7pm. Fridays 9am - 5pm. Open every other Saturday - please contact Sk:n for further information.|
|Smile Tech||Fully Open. Appointment Only. Monday, Tuesday & Friday 10am to 7pm.Wednesday & Thursday 10am to 9pm. Saturday 9am to 7pm. Sunday 11am to 5pm.|
|Superdrug||Open. Mon - Sat 9.30am to 5.30pm. Sunday 11am to 5pm.|
|Sweets from Heaven||Click & Collect* only. Monday to Thursday 10am to 5pm.|
|The Entertainer||Click & Collect* only. Monday to Saturday 9am to 1pm and 1.30pm and 5pm.|
|The Perfume Shop||Click & Collect* only. Tuesday - Saturday Midday - 6pm,|
|Urban Outfitters||Click & Collect* only. Monday to Saturday 10am - 6pm.|
|Vision Express||Fully open. Monday to Saturday 10am to 6.30pm. Sunday 11am to 5pm.|
|VIP Fashion Boutique||Click & Collect* only. Please contact email@example.com to arrange collection.|
|Vuse||Call & Collect* only. Monday to Saturday 9am to 5.30pm. Sunday 11am to 5pm. Call 07398 759 587|
|Whitewall Galleries||Click & Collect by appointment only.|
|WH Smith||Fully open. Monday to Saturday 9am to 6pm. *Sunday 11am to 5pm. . |
|Zara||Click & Collect* only. 11am to 4pm Monday to Saturday|
|Costa Wintergarden||Takeaway only.|
|Costa Upper Thames Walk||Takeaway only.|
|Five Guys||Takeaway only.|
|Gourmet Burget Kitchen||Takeaway only.|
|Krispy Kreme Upper Thames Walk||Takeaway only.|
|Lola's Cupcakes||Takeaway only.|
|Nando's Wintergarden||Takeaway only.|
|Pizza Express||Takeaway only.|
|Pizza Hut||Takeaway only.|
|Starbucks- Rose Gallery||Takeaway only.|
|Starbucks - Guildhall||Takeaway only.|
|Slim Chickens||Takeaway only.|
|Tapas Revolution||Takeaway only.|
|The Daily Grind||Takeaway only.|
*Some stores will be open earlier for browsing
Please note that these opening hours are subject to change, please check with individual stores before travelling.
Some restaurants and takeaways will be open until late.
Some stores will be operating extended opening hours as shown below:
|Boots||Monday to Saturday 9am to 9pm, Sunday 11am to 5pm|
|Clintons||Opening at 9am Monday to Friday|
|Footasylum||Monday 12th April to Saturday 17th April 8am to midnight. Monday 19th April onwards 10am to 10pm|
|H&M||Opening at 9.30am|
|House of Fraser||Monday 12th April 9am to 8pm, Tuesday 13th April to Friday 16th April 10am to 8pm, Saturday 17th April 9am to 8pm, Sunday 18th April 11am to 5pm|
|JD Sports||Monday 12th April 6am to 11pm, Tuesday 13th April to Friday 16th April 8am to 10pm, Saturday 17th April 8am to 9pm, Sunday 18th April 11am to 5pm|
|M&S||Monday to Friday 9am to 9pm, Saturday 8am to 9pm, Sunday 11am to 5pm|
|New Look||Monday 12th April to Sunday 18th April 9am to 10pm|
|Next||Opening at 9.30am|
|Primark||Monday 12th April 6am to 11pm, Tuesday 13th April to Friday 16th April 8am to 10pm, Saturday 17th April 8am to 9pm, Sunday 18th April 11am to 5pm|
|Zara||Monday to Saturday 9am to 9pm, Sunday 11am to 5pm|
We are following the guidelines set by the Government. You can find out more about current restrictions here.
Will all shops, cafés and restaurants be closed?
All non-essential retail and leisure will be closed. Cafés and restaurants can open for takeaway services only. Details of all cafés and restaurants offering a takeaway service are listed above. Please note that if you choose to takeaway food, this must be taken off-site for consumption.
What will be open?
A list of the stores which will be open and the cafés and restaurants offering takeaways, can be found further up this page.
When will Bluewater fully re-open?
All stores, cafés, restaurants and leisure outlets will re-open in line with Government guidance.
Are all your toilet facilities open, including the HDU?
Toilets are open on the Thames Walk, in the Winter Garden (food court) and the Guildhall. The HDU remains open. All toilet facilities have social distancing measures in place - every other cubicle, urinal and wash basin will be closed.
Are the photo booths open?
For the safety of our guests these are closed until further notice.
Are the play areas open?
There are three play areas to choose from; outside The Winter Garden (near McDonalds), outside The Village (near Zizzi) and on the Nature Trail. The play area outside The Village and the one on the Nature Trail are open, the other play area outside the Winter Garden is closed.
Is the Nature Trail open?
Yes and we have social distancing measures in place. You can enjoy the Nature Trail but, for now, you will need to download the leaflet ahead of your visit as they are not available in the centre. For the time being, and for the safety of our staff and guests, we will not be issuing Nature Trail prizes from our Concierge desk.
Are all your car parks open?
The following car parks are open:
Thames Walk car park (blue) – lower and upper levels only
Plaza car park (yellow) – lower level only
Rose Gallery car park (green) – lower level only
Guildhall car park (red) - lower and middle levels only
The Winter Garden (M&S car park)
Will the EV charging ports be open?
Yes, charging ports in the middle red (Guildhall) and lower yellow (Plaza) car parks will remain open.
My Gift Card expires during the lockdown period, what should I do?
For all Gift Card related queries please email our dedicated support team at firstname.lastname@example.org or call the support number on the reverse of your Gift Card.
I haven't received a refund from one of your Christmas events, how do I follow up?
Please bear with our event organisers as they process refunds for our Christmas events.
For the Ice Rink contact email@example.com
For Winterland contact firstname.lastname@example.org
For Believe contact email@example.com
While we’re all doing our bit during the lockdown, our online community is staying open.
We will be using our website, social channels and newsletter to stay in touch, and hopefully bring you some joy over the next couple of weeks.