|BRAND||OPENING HOURS AND DETAILS|
|Ability Plus||Open by appointment only|
|Apple||Click & Collect on an appointments only basis for repairs and online purchases. Monday to Saturday 10am to 6pm, Sunday 11am to 5pm.|
|Barclays||Fully open. Monday to Saturday 10am to 5pm. Sunday closed.|
|Beaverbrooks||Click & Collect only. Monday to Saturday 12pm to 5.30pm. Sunday 12pm to 4pm.|
|Boots||Fully open. Monday to Saturday 9am to 9pm. Sunday 11am to 5pm.|
|Build-a-Bear||Collection only on Tuesday 1st December.|
|Castle Fine Art||Click & Collect only. Monday to Saturday 10am to 6pm. Sunday 11am to 5pm.|
|Chisholm Hunter||Click & Collect only. Wednesdays 10am-4pm & Saturdays 10am-5pm|
|Christmas Magic||Click & Collect only. Tuesday 10.15am-11.45am. Thursday 1.30pm-3pm. Saturday 1pm-2.30pm.|
|Daisy's Dog Empawrium||Fully open. Every day 11am to 3pm.|
|David Clulow||Collections and appointments only. Weekdays 10am-6pm. Sat & Sun closed.|
|Disney Store||Call & Collect only. Monday to Saturday 10am to 6pm. Sunday 11am to 5pm. Please call the store on 01322 624642.|
|Ernest Jones||Click & Collect only. Monday to Saturday 10am to 5pm. Sunday 11am to 5pm.|
|Fraser Hart||Click & Collect only. Information to follow.|
|Halifax||Fully open. Monday to Friday 10am to 3.30pm. Saturday 10am to 2pm. Sunday closed.|
|Herbal Inn||Full open. Monday to Friday 11am to 7pm. Saturday 9am to 7pm. Sunday 11am to 5pm. Accupuncture only, no massage.|
|Holland & Barrett||Fully open. Monday to Saturday 10am to 6pm. Sunday 11am to 5pm.|
|Hollister||Click & Collect only. Monday to Sunday 12pm to 6pm.|
|iSmash||Click & Collect only. Monday to Saturday 10am to 7pm. Sunday 11am to 5pm.|
|John Lewis & Partners||Click & Collect only. Monday to Friday 9am to 8pm. Saturday 9am to 8pm. Sunday 11am to 5pm.|
|John Lewis & Partners Foodhall from Waitrose & Partners||Fully open. Monday to Friday 10am to 8pm. Saturday 9am to 8pm. Sunday 11am to 5pm (10.30am for browsing).|
|Kids Inc Day Nursery||Fully open. Monday to Friday 7.30am to 6pm. Saturday and Sunday closed.|
|Kurt Geiger||Click & Collect only. Information to follow.|
|Lakeland||Click & Collect only. Monday to Saturday 9am to 5pm. Sunday 11am to 5pm.|
|Le Creuset||Call and Collect only. Please contact the store on 01322 381997|
|Levi's||Click and Collect only. Monday to Friday 8am to 5pm. Closed weekends.|
|LUSH||Click & Collect only. Mon, Tues, Thurs, Fri and Sat 10am to 6pm, Wed 10am to 5pm.|
|Mappin & Webb||Click & Collect only. Information to follow.|
|Marks & Spencer||All of ground floor and Foodhall open, first floor closed. Monday to Saturday 8am to 10pm. Sunday 11am to 5pm.|
|Massimo Dutti||Click & Collect only. Mon, Wed, Thurs Fri & Sat 9am to 5pm. No collections on a Tuesday or Sunday.|
|Michael Kors||Virtual 'in-store' appointments only. Monday to Saturday 10am to 7pm. Sunday closed. Virtual 'in-store' appointments available.|
|Next||Click & Collect only. Every day 11am to 5pm.|
|Office||Click & Collect only. Monday to Friday 9am to 5pm. Saturday and Sunday closed.|
|Pandora - Upper Rose Gallery||Click & Collect only. Information to follow.|
|Pandora - Lower Thames Walk||Click & Collect only. Information to follow.|
|Peloton||Virtual appointments only. Information to follow.|
|Rituals||Click & Collect only. Every day 11am to 5pm.|
|Santander||Counter service and ATM use only. Monday to Friday 10am to 2pm. Saturday and Sunday closed. Appointments also available.|
|Sk:n Clinic||Appointment only.|
|Smile Tech||Fully Open. Monday, Tuesday & Friday 10am to 7pm, Wednesday 10am to 9pm, Thursday 10am to 8pm, Saturday 9am to 7pm, Sunday 11am to 5pm.|
|Superdrug||Fully open. Information to follow.|
|Sweets from Heaven||Click & Collect only. Monday to Sunday 10am to 5pm. Also available on Deliveroo.|
|Ted Baker||Click & Collect only. Monday to Friday 8am to 5pm. Saturday and Sunday closed.|
|The Body Shop||Click & Collect only. Thursday to Sunday 12pm to 4pm.|
|The Entertainer||Click & Collect only. Monday to Saturday 9am to 6pm. Sunday closed.|
|The Fragrance Shop Lower Thames Walk||Click & Collect only. Monday to Sunday 11am to 3pm|
|The Learning Shop||Open by appointment only for CV and interview technique support. Please call 01322 624 455 or email email@example.com for further information|
|The Perfume Shop Upper Thames Walk||Click & Collect only. Tuesday to Saturday 9.30am to 6.30pm. No collections on a Monday or Sunday.|
|The White Company||Call & Collect only. Monday to Saturday 10am to 7pm. Sunday 11am to 5pm. Please contact the store on 01322 423623|
|Timberland||Click & Collect only. Information to follow.|
|Timpson||Fully open. Monday to Friday 10am to 7pm. Saturday 9am to 7pm. Sunday 11am to 5pm.|
|TSB||Fully open. Monday to Friday 10am to 4pm. Saturday 9am to 3pm. Sunday 11am to 3pm.|
|Urban Outfitters||Click & Collect only. Customer collections at 12pm, 2pm and 4pm daily, apart from Sundays|
|Vision Express||Fully open. Monday to Saturday 10.30am to 6.30pm. Sunday 11am to 5pm. Emergency appointments available|
|Waterstones||Click & Collect only. Every day 9.30am to 5pm.|
|WH Smith||Fully open. Monday to Saturday 10am to 8pm. Sunday 11am to 5pm|
|Yankee Candle||Click and Collect only. Information to follow.|
|ASK Italian||Monday to Friday 4pm to 9pm, Saturday 12pm to 9pm, Sunday 12pm to 8pm.|
|Bubbleology||Monday to Friday 10am to 9pm, Saturday 9am to 9pm, Sunday 11am to 5pm.|
|Costa Wintergarden||Every day 8am to 6pm|
|Costa Upper Thames Walk||Every day 8am to 6pm|
|Creams||Monday to Friday 3pm to 9pm, Saturday and Sunday 12pm to 9pm.|
|Five Guys||Monday to Thursday 11am to 10pm. Friday & Saturday 11am to 11pm. Sunday 11am to 10pm.|
|KFC||Monday to Saturday 10am to 9pm and Sunday 10am to 7pm.|
|Krispy Kreme Upper Thames Walk||Monday to Saturday 11am to 8pm and Sunday 11am to 5pm.|
|Nando's Wintergarden||Monday to Sunday 11.30am to 9pm.|
|Pizza Hut||Monday to Saturday 11am to 8pm, Sunday 11am to 7pm. Uber Eats and Deliveroo also available Monday to Saturday until 11pm and Sunday until 10pm.|
|Slim Chickens||Monday to Saturday 12pm to 8pm. Sunday 12pm to 6pm.|
|Starbucks||Monday to Saturday 9am to 6pm. Sunday 11am to 5pm.|
|The Daily Grind||Monday to Friday 9am to 6pm, Sunday 10am to 5pm|
|Wasabi||Monday to Saturday 11am to 9pm, Sunday 11am to 5pm.|
|WH Smith||Fully open. Monday to Saturday 10am to 6pm. Sunday 11am to 5pm.|
|Wingstop||Everyday 12pm to 9pm. Deliveroo also available.|
|Yangtze||Monday to Sunday 11am to 8pm|
We are following the guidelines set by the Government. You can find out more about current restrictions here.
Will all shops, cafés and restaurants be closed?
All non-essential retail and leisure will be closed. Cafés and restaurants can open for takeaway services only. Details of all cafés and restaurants offering a takeaway service are listed above. Please note that if you choose to takeaway food, this must be taken off-site for consumption.
What will be open?
A list of the stores which will be open and the cafés and restaurants offering takeaways, can be found further up this page.
When will Bluewater fully re-open?
All stores, cafés, restaurants and leisure outlets will re-open in line with Government guidance.
Are all your toilet facilities open, including the HDU?
Toilets are open on the Thames Walk, in the Winter Garden (food court) and the Guildhall. The HDU remains open. All toilet facilities have social distancing measures in place - every other cubicle, urinal and wash basin will be closed.
Are the photo booths open?
For the safety of our guests these are closed until further notice.
Are the play areas open?
There are three play areas to choose from; outside The Winter Garden (near McDonalds), outside The Village (near Zizzi) and on the Nature Trail. The play area outside The Village and the one on the Nature Trail are open, the other play area outside the Winter Garden is closed.
Is the Nature Trail open?
Yes and we have social distancing measures in place. You can enjoy the Nature Trail but, for now, you will need to download the leaflet ahead of your visit as they are not available in the centre. For the time being, and for the safety of our staff and guests, we will not be issuing Nature Trail prizes from our Concierge desk.
Are all your car parks open?
The following car parks are open:
Thames Walk car park (blue) – lower and upper levels only
Plaza car park (yellow) – lower level only
Rose Gallery car park (green) – lower level only
Guildhall car park (red) - lower and middle levels only
The Winter Garden (M&S car park)
Will the EV charging ports be open?
Yes, charging ports in the middle red (Guildhall) and lower yellow (Plaza) car parks will remain open.
Are your Christmas events going ahead as planned?
We’re still planning for our Christmas events to go ahead in December, post lockdown. If you have booked either Believe or the Ice Rink and your booking date falls within the lockdown period, we will be in touch to reschedule your session.
If you’d like to get in touch, for Believe contact firstname.lastname@example.org and for the Ice Rink, email@example.com. Please note that Bluewater’s Reception team are unable to help you with your booking.
My Gift Card expires during the lockdown period, what should I do?
For all Gift Card related queries please email our dedicated support team at firstname.lastname@example.org or call the support number on the reverse of your Gift Card.
While we’re all doing our bit during the lockdown, our online community is staying open.
We will be using our website, social channels and newsletter to stay in touch, and hopefully bring you some joy over the next couple of weeks.