Only essential shops and takeaways open

In line with government guidance non-essential shops at Bluewater are currently closed. Below you can discover what is still open, and also find answers to your most commonly asked questions. 

We look forward to welcoming you back soon. 

*Please note that these opening hours are subject to change, and are being updated as information becomes available. 

*Please note that these opening hours are subject to change, and are being updated as information becomes available. 

YOUR FAQs ANSWERED
 

We are following the guidelines set by the Government. You can find out more about current restrictions here.

Will all shops, cafés and restaurants be closed?
All non-essential retail and leisure will be closed. Cafés and restaurants can open for takeaway services only. Details of all cafés and restaurants offering a takeaway service are listed above. Please note that if you choose to takeaway food, this must be taken off-site for consumption.

What will be open?
A list of the stores which will be open and the cafés and restaurants offering takeaways, can be found further up this page.

When will Bluewater fully re-open?
All stores, cafés, restaurants and leisure outlets will re-open in line with Government guidance.

Are all your toilet facilities open, including the HDU?
Toilets are open on the Thames Walk, in the Winter Garden (food court) and the Guildhall. The HDU remains open. All toilet facilities have social distancing measures in place - every other cubicle, urinal and wash basin will be closed. 

Are the photo booths open?
For the safety of our guests these are closed until further notice.

Are the play areas open?
There are three play areas to choose from; outside The Winter Garden (near McDonalds), outside The Village (near Zizzi) and on the Nature Trail.  The play area outside The Village and the one on the Nature Trail are open, the other play area outside the Winter Garden is closed.

Is the Nature Trail open?
Yes and we have social distancing measures in place. You can enjoy the Nature Trail but, for now, you will need to download the leaflet ahead of your visit as they are not available in the centre.  For the time being, and for the safety of our staff and guests, we will not be issuing Nature Trail prizes from our Concierge desk.

Are all your car parks open?
The following car parks are open:

Thames Walk car park (blue) – lower and upper levels only

Plaza car park (yellow) – lower level only

Rose Gallery car park (green) – lower level only

Guildhall car park (red) - lower and middle levels only

The Village

The Winter Garden (M&S car park)

Will the EV charging ports be open?
Yes, charging ports in the middle red (Guildhall) and lower yellow (Plaza) car parks will remain open. 

My Gift Card expires during the lockdown period, what should I do?
For all Gift Card related queries please email our dedicated support team at cardsupport@emlpayments.com or call the support number on the reverse of your Gift Card.

I haven't received a refund from one of your Christmas events, how do I follow up?

Please bear with our event organisers as they process refunds for our Christmas events. 

For the Ice Rink contact bluewater@icetickets.co.uk

For Winterland contact winterlandbluewater@gmail.com

For Believe contact tickets@eskimojoevents.co.uk