|BRAND||OPENING HOURS AND DETAILS|
|Barclays||Open. Please check their website for hours.|
|Boots||Fully open. Monday to Saturday 9am to 6pm (9am - Midnight for Pharmacy). Sunday 11am to 5pm.|
|Castle Fine Art||Click & Collect* only.|
|Chisholm Hunter||Click & Collect* only.|
|David Clulow||Open. Please check their website for hours.|
|Ernest Jones||Click & Collect* only. 10am to 5pm.|
|Fraser Hart||Click & Collect* only 10am to 4pm.|
|Holland & Barrett||Fully open. Monday to Thursday 10am to 6pm.Friday 10am to 4pm. Saturday 9am to 6pm. Sunday 11am to 5pm.|
|H Samuel||Click & Collect* only. 10am to 4pm.|
|Il Gusto||Click & Collect* only.|
|iSmash||Click & Collect* only. Monday to Sunday 10.30am to 4.30pm.|
|Waitrose & Partners Click & Collect|
Click & Collect* only. Monday to Saturday 10am to 6pm. Sunday 11am to 5pm.
|John Lewis & Partners Foodhall from Waitrose & Partners||Fully open. Monday to Saturday 10am to 6pm. Sunday *11am to 5pm. *10.30 - 11am browsing in the foodhall only.|
|Le Creuset||Call and Collect* only. 9am to 5pm. Please contact the store on 01322 381997.|
|Lush||Click & Collect* only.|
|Mappin & Webb||Click & Collect* only. Monday to Saturday 10am to 5pm.|
|Marks & Spencer||All of ground floor and Foodhall open, first floor closed. Monday to Friday 9am to 8pm. Saturday 8am to 8pm. Sunday 11am to 5pm.|
|Michael Kors||Click & Collect* only.|
|Next||Click & Collect* only. Monday to Saturday 10am to 6pm. Sunday 11am to 5pm.|
|Office||Click & Collect* only. Monday to Friday 9am till 6pm.|
|Peloton||Virtual appointments only. Information to follow.|
|Santander||Open. Please check their website for hours.|
|Sk:n Clinic||Appointment only.|
|Smile Tech||Fully Open. Monday, Tuesday & Friday 10am to 7pm.Wednesday & Thursday 10am to 9pm. Saturday 9am to 7pm. Sunday 11am to 5pm.|
|Superdrug||Open. Mon - Sat 10am to 6pm. Sunday 11am to 5pm.|
|Sweets from Heaven||Click & Collect* only. Monday to Thursday 10am to 5pm.|
|Ted Baker||Click & Collect* only. Monday to Friday 10am to 4pm. Saturday, Sunday and Bank Holiday's closed.|
|TSB||Monday, Tuesday, Thursday and Friday 9am to 3pm. Wednesday 10am to 3pm. Saturday and Sunday closed.|
|Urban Outfitters||Click & Collect* only. Monday to Saturday 10am - 6pm.|
|Vision Express||Fully open. Monday to Saturday 10am to 6.30pm. Sunday 11am to 5pm.|
|VIP Fashion Boutique||Click & Collect* only. Please contact firstname.lastname@example.org to arrange collection.|
|Vype||Call & Collect* only. Monday to Saturday 9am to 5.30pm. Sunday 11am to 5pm. Call 07398 759 587|
|Whitewall Galleries||Click & Collect by appointment only.|
|WH Smith||Fully open. Monday to Saturday 9am to 5pm. *Sunday 11am to 5pm. |
*Please note the store will be closed on Sunday 17th January.
|Zara||Click & Collect* only. 10am to 4pm Monday to Saturday|
|Costa Wintergarden||Takeaway only.|
|Costa Upper Thames Walk||Takeaway only.|
|Five Guys||Takeaway only.|
|Gourmet Burget Kitchen||Takeaway only.|
|Krispy Kreme Upper Thames Walk||Takeaway only.|
|Lola's Cupcakes||Takeaway only.|
|Nando's Wintergarden||Takeaway only.|
|Pizza Express||Takeaway only.|
|Pizza Hut||Takeaway only.|
|Starbucks- Rose Gallery||Takeaway only.|
|Starbucks - Guildhall||Takeaway only.|
|Slim Chickens||Takeaway only.|
|Tapas Revoluion||Takeaway only.|
|The Daily Grind||Takeaway only.|
We are following the guidelines set by the Government. You can find out more about current restrictions here.
Will all shops, cafés and restaurants be closed?
All non-essential retail and leisure will be closed. Cafés and restaurants can open for takeaway services only. Details of all cafés and restaurants offering a takeaway service are listed above. Please note that if you choose to takeaway food, this must be taken off-site for consumption.
What will be open?
A list of the stores which will be open and the cafés and restaurants offering takeaways, can be found further up this page.
When will Bluewater fully re-open?
All stores, cafés, restaurants and leisure outlets will re-open in line with Government guidance.
Are all your toilet facilities open, including the HDU?
Toilets are open on the Thames Walk, in the Winter Garden (food court) and the Guildhall. The HDU remains open. All toilet facilities have social distancing measures in place - every other cubicle, urinal and wash basin will be closed.
Are the photo booths open?
For the safety of our guests these are closed until further notice.
Are the play areas open?
There are three play areas to choose from; outside The Winter Garden (near McDonalds), outside The Village (near Zizzi) and on the Nature Trail. The play area outside The Village and the one on the Nature Trail are open, the other play area outside the Winter Garden is closed.
Is the Nature Trail open?
Yes and we have social distancing measures in place. You can enjoy the Nature Trail but, for now, you will need to download the leaflet ahead of your visit as they are not available in the centre. For the time being, and for the safety of our staff and guests, we will not be issuing Nature Trail prizes from our Concierge desk.
Are all your car parks open?
The following car parks are open:
Thames Walk car park (blue) – lower and upper levels only
Plaza car park (yellow) – lower level only
Rose Gallery car park (green) – lower level only
Guildhall car park (red) - lower and middle levels only
The Winter Garden (M&S car park)
Will the EV charging ports be open?
Yes, charging ports in the middle red (Guildhall) and lower yellow (Plaza) car parks will remain open.
My Gift Card expires during the lockdown period, what should I do?
For all Gift Card related queries please email our dedicated support team at email@example.com or call the support number on the reverse of your Gift Card.
I haven't received a refund from one of your Christmas events, how do I follow up?
Please bear with our event organisers as they process refunds for our Christmas events.
For the Ice Rink contact firstname.lastname@example.org
For Winterland contact email@example.com
For Believe contact firstname.lastname@example.org
While we’re all doing our bit during the lockdown, our online community is staying open.
We will be using our website, social channels and newsletter to stay in touch, and hopefully bring you some joy over the next couple of weeks.